Plug Adaptors
Electric current 220V.
Please check the compatibility of your electronic appliances before plugging them in.
Contact the front desk if you have any questions or doubts. To call the front desk dial 9.
AIRPORT
Faro International Airport is located about 73 Kms (approximately 45 miles) from the hotel, which amounts to about 1 hour by car.
WATER
The tap water is potable.
Car rental service
We have this service at your disposal. For more informations, please contact the front desk.
AMENITIES
You have at your disposal several bathroom amenities.
PETS
We don’t allow pets apart from guide dogs. But you can find places to house them in the proximity of the hotel.
AIR CONDITIONING
We have air conditioners in every apartment.
MALFUNCTIONS
All the appliances and equipments in your apartment have regular maintenance. If you come across any malfunction or difficulty operating them, please contact the front desk by dialing 9 on your room phone.
PERSONAL POSSESSIONS
The hotel doesn’t take responsibility for money, jewelry or any valuables not deposited through the front desk’s custody valuables free service. Also, every room has a safe deposit box that you can rent for an additional fee.
CRADLE
The hotel has cradles. at your disposal according to availability. For children under 3 years old the cradles are a complementary service. To ask for a cradle, please contact the front desk by dialing 9 on your phone. Subject to availability.
EXTRA BED
Contact the front desk if you need an extra bed (according to availability). This service will imply an additional fee.
CREDIT CARDS
The hotel accepts all internationally acknowledge credit cards
CHECK-IN
From 5pm onwards.
CHECK-OUT
Until 11am.
SAFE DEPOSIT BOX
All apartments have a safe deposit box. The use of the safe is charged per day (3€) or per week (15€). There is also a 25€ deposit that will be refunded upon delivery of the safe deposit box’s key. The content of the safe is insured up to 998€. Any excess value is the guest’s full responsibility. The hotel doesn’t take responsibility for money, jewelry or any valuables not deposited through the front desk’s custody valuables free service.
FLIGHT CONFIRMATION
You should contact your guide or travel agency. If you need any help. If you need hotel support, please dial 9 on your phone and have your flight number, name on the reservation and airline.
MAIL SERVICE
Service available at the front desk through payment of the sending fees.
ELETRICITY
The voltage is 220V.
LIFTS
The hotel has 2 elevators that give access to all floors. Children under 10 years old are not allowed to ride the elevators without being accompanied by an adult. On all floors you will find alcohol gel dispensers next to the elevator.
EMERGENCY / EVACUATION PLANS
The emergency plant is located at the entrance of your apartment. If you need further informations, please contact the front desk by dialing 9 on your phone.
EXCURSIONS
For informations, please contact the front desk. There you can find all the informations about the excursions and activities available.
PHARMACY
Please contact reception, dial 9 on your phone.
HOSPITAL
The nearest hospital is Hospital do Barlavento Algarvio. There are also several clinics and private hospitals in the nearby area. In case you need medical assistance, please contact the front desk. If you are feeling sick, considering the current pandemic scenario, and if your symptoms coincide with any of the symptoms recognized as Covid-19, please stay in your room and contact the front desk immediately by dialing 9 of your telephone.
CHURCHES
Contact the front desk.
FIRE
The hotel is equipped with first intervention equipment for fire fighting. These equipments are distributed accordingly to emergency and security rules and are properly signaled. Contact the front desk for further information.
TOURISTIC INFORMATION
Ask the front desk for all the information you might need. There is also a tourist office at Praia da Rocha.
ACCOMMODATIONS AND EQUIPMENTS
The guest is responsible for the proper use of the facilities, its assets, equipments, utensils and furniture. Any damages caused have to be reported to the hotel by the guest and the damages reimbursed by the person responsible.
INTERNET
There is free WI-FI in the whole hotel.
LAUNDRY
The hotel has laundry and ironing services. Available against the payment of an additional fee. Ask the reception for the price list, which you must fill in and place on the clothes you want to be treated. Your laundry will be collected by a member of the cleaning staff. All requests will be delivered within 48 hours. Due to the current pandemic scenario, this laundry service is conditioned.
Apartments are cleaned daily.
The apartments are cleaned on a daily basis. When you leave the apartment hang on the door the “please clean the room” sign (you can find it on your apartment door). The towels and the bedsheets are changed every 2 days. We ask for and appreciate your collaboration in making us a more environmentally friendly hotel.
MAINTENANCE
All the appliances and equipments in your apartment have regular maintenance. If you detect any malfunction or difficulty in using it, please fill in the maintenance form found in your apartment and place it outside the door. You can also contact the front desk by dialing 9 on your phone.
DOCTOR
The hotel provides this external service by request. Contact the front desk (dial 9). Considering the current pandemic scenario, and if your symptoms coincide with any of the ymptoms recognized as Covid-19, please stay in your room and contact the front desk immediately by dialing 9 of your telephone.
NON-SMOKER
All the apartments, bar and restaurant are non-smoking areas.
DO NOT DISTURB
In case you don’t want to be disturbed or don’t want the housekeeping services, please hang the “do not disturb” sign outside your door.
PAYMENT
We accept payments in cash, main internationally acknowledge credit cards. All consumptions and expenses concerning your stay are to be paid immediately.
LOST AND FOUND
Please contact the front desk in case you have lost or found any object(s).
POOLS
Our outdoor pool is open from 10am to 7pm. For your safety and that of your family, whenever there is a change of guest in the pool chairs, we will proceed with the sanitization the pace. The swimming pool is at the back of Clube Praia Vau.
POLICE STATION
The nearest police station is about 3 Kms (1,8 miles or 5 minutes by car) from the hotel. The phone number is (+351) 282 417 717.
FRONT DESK
Located in Interpass Vau Hotel’s hall, the front desk is open 24 hours. Our front desk team is at your disposal to help with any informations or assistance you need during your stay.
COMPLAINTS
In case you want to submit a complaint or suggestion, please contact the front desk or ask for the Management’s contact.
RESERVATIONS AND INFORMATIONS
For future reservations, hotel rates and informations, please contact us at +351) 282 411 592 or vauhotelreservas@interpass.pt.
TAXI / TRANSFERS
Please contact the front desk. Dialing 9 on your phone.
TELEPHONE
To telephone another room in the hotel, please dial 3 followed by the room number. To contact the front desk, dial 9. (Free services.) Free Service. To call an outside line, dial 0 followed by the number you want to reach. This service will be charged. Ask the front desk about the price list for different destinations.
TELEVISION
LCD screen with remote control in every apartment.
Adress: Rua Almada Negreiros
Encosta do Vau
LOTE 19
8500-326 Portimão – Portugal
______________________________________________________________________________________________
Telephone: (+351) 282 411 592
Fax:(+351) 282 411 594
E-Mail: vauhotelreservas@interpass.pt
